Terms and Conditions for Matakana Village Gift Cards
This Gift Card is redeemable for merchandise sold at any participating retailer at Matakana Village and may not be redeemed for cash. Click here to view our list of participating retailers.
Purchase or use of the Gift Card constitutes your acceptance of these terms and conditions.
Delivery
Delivery targets are a guide only, and we do not guarantee that your item will arrive within the delivery target. The next working day delivery target applies to major towns and cities only. Delivery to rural and remote areas may take longer.
All deliveries of Gift Cards purchased online will be made via NZ Post. Any issues regarding delivery of Gift Cards ordered via www.matakanavillage.co.nz/giftcards should be referred to Matakana Village directly at marketing@matakanavillage.co.nz.
Matakana Village will not be liable for any losses or delays in delivery. Subject to payment, property, and risk in the Gift Cards pass to you upon dispatch to your nominated delivery address.
Expiry
The Gift Card credit will expire 12 months following the date of purchase. If your Gift Card has expired, we’re happy to help extend it—simply email a picture of the back of your card to marketing@matakanavillage.co.nz. Extensions can be granted up to 36 months from the original purchase date. Requests are processed during business days, with a typical turnaround of 1–2 business days.
After the expiry date, unused balances may not be redeemed unless an extension has been arranged. Click here to check your balance and expiry date.
Gift Card Value
The Gift Card can be loaded with any value between $20 and $500 at Matakana Cinemas and Matakana Four Square.
Online orders are available in $20, $50, or $100 denominations.
The Gift Card may not be redeemed for cash. Lost or stolen cards will not be replaced. Any unused balance will not be refunded or transferred to a new Gift Card.
Usage
The bearer of the Gift Card may use it to purchase goods or services from any participating retailer at Matakana Village. The Gift Card may not currently be used at Matakana Village Farmers' Market, although this may change in the future. It may not be used for any other purpose.
Gift Cards are not legal tender, account cards, credit or debit cards, or securities.
We recommend treating Gift Cards like cash. The Gift Card should be held securely, as anyone holding the card may use its value.
Gift Cards will be void and not redeemable if defaced, mutilated, altered, or tampered with in any way.
Returns and Disputes
If you wish to return goods purchased using a Gift Card, the retailer will need to provide a refund or credit in line with their return policy. Refunds cannot be credited back to the Gift Card.
Matakana Village is not a party to purchase contracts made with the Gift Card and is not responsible for the availability, quality, or fitness for purpose of any goods or services purchased. Disputes regarding goods or services must be resolved with the retailer directly.
General Conditions
Balances of multiple Gift Cards cannot be consolidated onto a new Gift Card.
Matakana Village reserves the right to cancel any Gift Card or the Gift Card program at any time for any reason. If this occurs, balances on valid Gift Cards will be refunded upon presentation.
Matakana Village may vary these terms and conditions from time to time by providing notice on our website and where Gift Cards are sold.
Refunds and Returns (Online Orders)
By placing an order for Gift Cards on our website, you accept these terms and conditions.
Orders will be deemed accepted once Brick Bay Investment Trust (Matakana Village) sends confirmation to your email. The trust reserves the right to cancel orders at its discretion, with payments promptly refunded.
Refunds for canceled orders will be processed promptly, and customers will be notified via email. If you wish to cancel an order, contact us at marketing@matakanavillage.co.nz.
Payment
Payment for online orders is accepted via Visa, MasterCard, or American Express using our secure payment gateway. If your credit card is declined, the order will not proceed.
Brick Bay Investment Trust reserves the right to decline payment by credit card at its discretion.
Privacy
In some cases, we may collect personal information in accordance with applicable privacy laws. By providing your information, you consent to inquiries for verifying its accuracy.